Job Posting: Community Cats Rescue Agent
RESPONSIBLE TO: Associate Director of Community Services
SUMMARY: This full time entry level position is key to the Community Services Department operations because it involves every aspect related to community cats. The broad function of this position is to work the operational aspect of the Community Cats Program at the Animal Rescue League of Boston (ARL). The main job duties of this role include: respond to inquiries that come to ARL regarding feral cats, assess feral cat colonies, create surgery plan for cats, work with colony caretakers (and other TNR volunteers), trap cats, transport to surgery location, transport to recovery location, transport back to field; also work with, and as necessary train, a group of volunteers (The Community Cat Squad). This position will work closely with and take direction in the field from the current Community Cats Rescue Agent.
This position requires: a high level of organization, professionalism, cultural competency, and superior skills in the areas of communication and planning, along with knowledge and previous experience working in diverse urban environments. The ability to work independently and make sound decisions in the field are also required for this position. Training for safe and best practices in Trap, Neuter, Return (TNR) protocols as well as animal rescue techniques, and proper animal handling will be provided for this position.
This position directly reports to the Associate Director of Community Services, and will also assist the Rescue Services Department with emergency efforts at the direction of the Assistant Manager of Rescue Services. This position has to be flexible in the duties and responsibilities to best fit the changing needs of Community Services and the mission of the Animal Rescue League of Boston.
DUTIES AND RESPONSIBILITIES:
- Must be honest, dependable and be of good moral character. Must complete a ninety (90) day orientation and probationary period. Must have and maintain a good attendance record;
- Must have a calm and even disposition so as to deal effectively and politely with the public. This is especially important when dealing with emotionally charged situations;
- Must present a neat, clean appearance and wear the ARL issued uniform while on duty;
- Must be willing to work a reasonable amount of overtime or when duties require it at night, weekends and holidays;
- Must represent ARL in a professional and compassionate manner whether on the phone or in the field;
- Must be able to supervise and lead the volunteer based Community Cat Squad; a group of volunteers dedicated to assisting community cat colonies;
- Must be willing to be cross-trained to perform Rescue Agent duties for Rescue Services; cat in tree rescues, water rescues, high angle rescues, and other technical rescue techniques;
- Must complete training with the Rescue Department for general rescue services that ARL provides, which will include cat trapping, and shadow trapping with lead trappers;
- Must be responsible for the vehicle and equipment assigned to this position, including keeping it clean inside and out, well stocked and ready for use and promptly reporting accidents and the need for repairs to your Manager;
- Must be able to learn, articulate and perform ARL’s policies regarding its care, treatment, evaluation, placement and euthanasia of animals;
- Must be readily able to solve practical problems regarding operational logistics with emphasis on limited resources. Must be able to organize and prioritize workload;
- Must have effective internal and external communication skills. Must understand when to alert the Manager when any problems/issues arise that need additional attention or further action outside of the normal scope of work;
- This is a physically demanding job which requires extensive walking, lifting, carrying, and driving. This individual will need to be comfortable getting dirty while possibly looking for cats in hard to reach places. An employee in this position will be exposed to animals that may bite, scratch and carry zoonotic diseases;
- Must be comfortable going to people’s houses, barns, and possibly commercial properties to assess different situations involving community cats or kittens;
- Must be responsible for the welfare of the cats while in your care. All cats should go straight to the hospital or clinic once you pick them up. Traps must be monitored at all times;
- Must be responsible, nonjudgmental, and have the desire to help cats and kittens in need as well as their caretakers. Must be comfortable meeting new people who might have different views from you;
- Must be able to collect and record detailed pet history on animals being brought in to the ARL for possible placement. Collect and record any information that aids the ARL in determining the most appropriate disposition of an animal. This includes but is not limited to possible owners, animal bite information, and abandoned animal information;
- Must be comfortable with public speaking regarding TNR at various forums; including but not limited to, neighborhood meetings with concerned residents;
- Must train and maintain open communication with the ARL TNR volunteers (Community Cat Volunteer Squad).
- Must have a current and valid Massachusetts Driver’s License and be insurable with the ARL Insurance policy for driving an ARL vehicle. Must have and maintain a good driving record. Should be familiar and comfortable with the local community streets and areas that ARL serves;
- Must be a high school graduate or equivalent;
- Demonstrated ability to work effectively with a culturally diverse population;
- Must be of good moral character, have an even disposition, and also be able to deal effectively/politely with the public. Strong customer service skills required;
- Must be able to work independently, evaluate problems accurately and make sound decisions in the field while following ARL’s procedures and protocols;
- Previous experience with animals (preferred);
- Good verbal and written communications skills, computer literacy, project management, problem evaluation and sound judgement skills;
- Must be physically capable of performing all the duties of a rescue agent including moderately heavy work. Required to lift at least 50 lbs.;
- A high level of professionalism, strong interpersonal skills and teamwork are required;
- Must maintain a caring, humane, and safety conscious demeanor.
*Essential functions of the job in compliance with the ADA.
The Animal Rescue League of Boston is an equal opportunity employer, and we make all employment-related decisions without regard to race, color, creed, national origin, ancestry, religion, sex, sexual orientation, age, disability, genetic information, veteran’s status or any other protected characteristic.