Job Posting: Chief Operating Officer


The Animal Rescue League of Boston (ARL) is an unwavering champion for animals in need, committed to keeping them safe and healthy in habitats and homes.

Founded in 1899, ARL provides high quality veterinary care, adoption, and rescue services; while also confronting the root causes of animal cruelty and neglect through innovative community programs, special police investigations, and public advocacy. In 2016, ARL served more than 17,800 animals throughout Massachusetts, operating from four locations in Boston, Southeastern Massachusetts and Cape Cod.

To achieve this mission, ARL has recently adopted a new strategic plan and will be focusing on these five goals:

  1. Preventing animal cruelty and neglect through the strengthening of law and public policies and increasing awareness and action to report abuse.
  2. Growing and refocusing programs to serve animals and people in greatest need.
  3. Growing volunteer membership and attracting and retaining well-trained staff.
  4. Increasing financial resources to achieve greater impact for animals.
  5. Enhancing the capacity of organizational infrastructure to ensure the most effective and efficient use of resources for achieving ARL goals.


Position Summary

The Chief Operating Officer (COO) is the senior leader responsible for advancing the strategic administrative goals and operations of a multi-site, comprehensive animal welfare service organization. The COO must be able to assess and improve current systems to deliver measurable, cost efficient results that support the organization’s mission and vision.

The COO will oversee finance, income investments, information technology, real estate planning, facilities maintenance, regulatory compliance, emergency preparedness, and security. The COO must demonstrate the ability to anticipate future problems and/or trends and incorporate these into operational plans; be able to react as necessary in crisis-situations with a balanced approach; and, be an effective decision maker capable of combining analysis, wisdom and experience to each situation.

As a member of the senior leadership team, the COO will work closely in collaboration with, and support of, the President and build positive relationships with the Board of Directors, the VP of Animal Welfare and Veterinary Services, the Director of Human Resources, and other managers across the organization.

The COO will directly supervise the Controller, the Director of Information Technology, and the Director of Facilities along with supporting consultants. This position reports to the President of the Animal Rescue League of Boston.

Working in a small busy environment, the COO must be willing to work “hands on”, performing analysis and project management tasks, and be flexible in the duties and responsibilities that best fit the changing needs of the ARL. The COO must also possess the ability to make and support recommendations and decisions that are in the best interest of the organization as a whole.

The ideal candidate will have high-level administrative leadership capacity; excellent communication, interpersonal, and project management skills; a creative and flexible approach to problem solving; a strong business mind; unquestionable professional integrity; and a passion for ARL’s mission.


Duties and Responsibilities

  • Oversee and direct the finance, administration, facilities and information technology functions;
  • Safeguard that all financial activities are conducted within generally accepted nonprofit accounting principles and IRS regulations;
  • Track and ensure all required regulatory reporting and filings are completed in compliance with local, state and federal law;
  • Evaluate and recommend strategies for present and future real estate needs, owned or leased, and supervise staff, contractors and consultants for all building maintenance and renovations, and new building projects;
  • Oversee information technology planning, ensuring that IT functions effectively, securely, serving operational needs and strategic priorities;
  • Review and provide input on contracts and legal issues;
  • Responsible for risk management, including insurance coverage and business policies and protocols for emergency preparedness, security and safety;
  • Develop and maintain relationships with external auditors, financial institutions, and insurance, pension, and other advisors;
  • Support the work of the Finance and Audit, Investment, Retirement and Real Estate Committees of the Board of Directors;
  • Keep abreast of best practices and recommend policies and procedures for operations and finance to ensure organizational integrity and effectiveness;
  • See the big picture and manage cross-departmental system improvement processes to meet strategic goals;
  • Carry out responsibilities as assigned by the President;
  • Complete a six-month orientation and training period, while maintaining a good attendance record;
  • The above listing covers the most significant responsibilities of this position, however there will be other occasional duties, the inclusion of which would be in conformity with the level of the position.



  1. An advanced degree in management, law or a related field with at least ten years’ experience in leading administrative operations, some of which must be within a non-profit organization;
  2. Past experience managing sophisticated finance and technology processes, along with facility planning;
  3. Highly organized and detailed oriented with excellent time and project management and communication skills
  4. Be a problem solver– self-motivated with a strong sense of ownership and accountability;
  5. Contribute as a collaborative team member with an even disposition and the ability to deal effectively with a variety of people in all types of situations;
  6. Present a professional appearance and possess a high level of integrity and confidentiality.


Competitive salary and benefits including, bring your dog to work!


Please submit cover letter and resume to (please include the job title in your email subject line)

The Animal Rescue League of Boston is an equal opportunity employer, and we make all employment-related decisions without regard to race, color, creed, national origin, ancestry, religion, sex, sexual orientation, age, disability, genetic information, veteran’s status or any other protected characteristic.