Job Posting: Community and Shelter Medicine Operations Manager

RESPONSIBLE TO: Medical Director- Community and Shelter Medicine


This full time (40 hours/week), exempt position plays a vital role assisting in the direction and supervision of the community and shelter medicine programs and staff.  The Community and Shelter Medicine Manager will have a variety of responsibilities in both program administration and as a performing duties as a veterinary technician, including but not limited to:  supervision, training, and scheduling of community and shelter veterinary technicians; managing budgets and financial responsibilities for community and shelter medicine departments; and veterinary technicians duties in each of our shelter locations (Boston, Dedham, and Brewster) as well as our mobile surgical unit, the Spay Waggin’, as needs arise.

This position will ensure veterinary programs operate efficiently with regards to personnel and products. Maintaining accurate inventory oversight and meeting with vendors regularly will be vital to this position. A high level of professionalism and strong customer service skills are mandatory.  Strong interpersonal skills and a willingness to be a team player are absolute requirements.  This position has to be flexible in the duties and responsibilities to best fit the changing needs of the shelters, community medicine, and the mission of the Animal Rescue League of Boston.  The duties of the position cover any part of veterinary medicine excluding any activities prohibited by the veterinary practice act of the Commonwealth of Massachusetts.



  • *Must complete a six (6) month orientation and training period.
  • *Must maintain a good attendance record.
  • *Must be willing to work a reasonable amount of overtime or when other duties require it at night, weekends, and holidays.
  • *Must present a neat, clean and professional appearance.


Administrative (approximately 50%):

  • Assist the Medical Director of Community and Shelter Medicine in the administration of activities in the Community and Shelter Veterinary Medicine Departments in regards to; budgets, inventory management, and staff scheduling
  • Must be able to manage budgetary and financial responsibilities; i.e. annual budgets, payments for services and invoice processing.
  • Maintain inventory relative to pharmacy, medical, and surgical supplies and work closely with vendors for pricing and availability.
  • The manager will work closely with the Associate Director of Volunteer Engagement to develop volunteer staff to assist in program development.
  • Assist in coordinating veterinary outreach
  • Assists in the supervision and training of the Veterinary Technician positions.
  • Excellent computer skills are necessary. Must be able to work efficiently in a busy office setting, performing multiple tasks in a fast-paced environment.
  • Responsible for inter-branch communication and coordination.
  • Facilitate smooth operation of medical programs in an effort to balance the needs of the branches and community programs by coordinating efficient scheduling of surgeries, exams, and staff absences.

Certified Veterinary Technician (approximately 50%):

  • Must be able to handle a wide variety of animals effectively and in a humane manner.
  • Prepare patients, instruments, and equipment for surgery. Evaluate and monitor on an ongoing basis, the health and behavior of all animals in the facility.
  • Must be able to place IV catheters, intubate patients and obtain lab samples.
  • Must be able to learn and articulate the League’s policies regarding its care, treatment, evaluation, placement and euthanasia of animals.  Must know or be able to learn and perform the League approved techniques for the euthanasia of animals.
  • Must be able to work closely with clients and rescue groups as a promoter and Animal Rescue League representative, excellent professional written and verbal communication and customer service skills are necessary. Must be able to help develop and create new surgical or medical programs as needed.
  • Must be able to perform duties as a veterinary technician in each of our shelter locations (Boston, Dedham and Brewster), our mobile surgical unit, the Spay Waggin’, and in community programs.



  • A minimum of an associate’s degree mandatory. A bachelors’ or master’s degree preferred.
  • Formal education and/or classes pertaining to management highly preferred.
  • Must have experience managing personnel.
  • Must be a Certified Veterinary Technician in the state of Massachusetts.
  • Minimum of five years of animal related experience required (preferably with a humane organization or in a clinic setting).
  • Must be familiar and have experience with laboratory and clinical techniques, uses of veterinary drugs, instruments and equipment, anesthetic and surgical nursing and monitoring including instrumentation.
  • Must possess excellent computer skills. Knowledge of Microsoft Office, especially Word and Excel, required.
  • Must be of good moral character with the ability to deal effectively and politely with a variety of people in all types of difficult situations.  This person must have definite abilities to evaluate problems accurately and display good, sound judgment when working without supervision and under emotional stress.  These are extremely important and critical qualifications.
  • Must be physically capable of performing all duties of the Community and Shelter Medicine Manager including moderately heavy work.  Required to lift at least 50 pounds
  • A high level of professionalism, strong interpersonal skills and ability to be a team player are absolutely required.  Must be well organized with strong attention to detail.


*Essential functions of the job in compliance with the ADA.


Please submit cover letter and resume to (please include the job title in your email subject line)

The Animal Rescue League of Boston is an equal opportunity employer, and we make all employment-related decisions without regard to race, color, creed, national origin, ancestry, religion, sex, sexual orientation, age, disability, genetic information, veteran’s status or any other protected characteristic.