Volunteer Supervisor – Brewster

JOB POSTING: Volunteer Supervisor – Brewster

SCHEDULE: Three days per week, 5.5 hour shifts

RESPONSIBLE TO: Volunteer and Educational Programs Manager


This part-time (15 hours per week) position is responsible for volunteer services at the ARL’s Brewster location.  The position requires a high level of organization, professionalism, and the ability to identify the ARL’s volunteer needs at the Brewster branch. Implements and maintains a program of policies, procedures, and training programs for the effective management and control of these functions.  Also, provides assistance to managers, supervisors, and employees regarding volunteer service policies and procedures. This role will also play a critical part in community outreach to recruit volunteers and promote ARL.  The position works closely with the Manager of Volunteer and Educational programs.


  1. *Monitors possible exposure through the volunteer programs of the organization for liability issues.  Promotes and ensures safety and security for the Brewster site and its volunteers. Processes illness/injury reports within two working days for any incidents.
  2. *Responds to routine volunteer, employee and public inquiries regarding volunteerism in a timely and professional manner. Assists and/or prepares correspondence as necessary.
  3. *Must always present a neat, clean and professional appearance.   When working alone, must assume responsibility for opening and closing the facility.
  4. *Assists in recruitment process by coordinating volunteer position postings on website, scheduling interviews, trainings and orientations.
  5. *Maintains volunteer application forms and other pertinent volunteer documents.  Interviews candidates, conducts orientations and recommends volunteer placement.
  6. *Performs volunteer clerical functions and answers volunteer related telephone calls.
  7. *Maintains all volunteer records and confidential files.  Ensures that all paperwork is up to date.
  8. *Assists with the development, coordination, and distribution of employee relations newsletter on at least a quarterly basis.
  9. *Acts as a liaison between staff and volunteers when necessary and assists in conflict resolution.  Cultivates favorable volunteer and staff interactions.  Aids in systematic and equitable approach to understanding, approaching and solving volunteer problems.
  10. *Assists with implementing volunteer recognition activities. Works on special projects as assigned.
  11.  May be called upon to work extended weekday/weekend hours, to facilitate the proper implementation of volunteer programs and attend events as needed.
  12. *Maintains positive community relations, performs education programs, lectures for community related activities and other types of community outreach to promote ARL.
  13. *Must complete a six month orientation and training period.
  14. *Must maintain a good attendance record and a good driving record.
  15. *Must promote a humane and caring attitude towards all animals.


  1. Must be a High School graduate or equivalent. Graduate from an accredited college in a related field preferred.
  2. A commitment to the mission and programs of the Animal Rescue League of Boston is essential.
  3. Must have a proven track record with a high level of customer service.
  4. Must have definite abilities to evaluate problems accurately and display sound judgment, confidentiality and discretion. These are extremely important and critical qualifications.
  5. Proficiency in or knowledge of using a variety of computer software applications.
  6. Exemplary interpersonal, written, and verbal communications skills are essential.
  7. Must be highly organized and detail oriented with strong time management skills.
  8. Must be motivated to learn and flexible to change.
  9. Must maintain a professional, caring, humane and safety conscious demeanor
  10. Must have a current and valid Massachusetts Driver’s License and be insurable with the ARL Insurance policy for driving a League vehicle.
  11. Must be of good moral character with an even disposition and the ability to deal effectively and politely with all types of people in a variety of situations.  This person must have definite abilities to evaluate problems accurately and display good, sound judgment when working without supervision and under emotional stress.  These are extremely important and critical qualifications.
  12. Prior experience with domestic and livestock animals, preferably working in a Humane Organization or Veterinary Clinic is a plus.

* Essential job functions in compliance with the ADA.

How to Apply

Please submit cover letter and resume to careers@arlboston.org or:

Human Resources Department
Animal Rescue League of Boston
10 Chandler Street
Boston, MA 02116

HR fax (617) 423-6201